Privacy Policy

This privacy policy applies between you, the User of this Website, and Avance Cleaning, the owner and provider of this Website. Avance Cleaning takes your privacy seriously. This policy outlines how we collect, use, and protect your data, including data submitted through embedded website forms, third-party platforms such as Typeform (used for Google Ads), and, where applicable, live chat systems such as Tidio. Please read this privacy policy carefully.

Definitions and Interpretation

  • Data: All information you submit to Avance Cleaning via this Website, including data from embedded forms, third-party platforms like Typeform, and live chat tools such as Tidio.
  • We / Us / Our: Avance Cleaning.
  • User / You: Any third party accessing this Website and not employed by Avance Cleaning or providing services under contract while accessing the site.
  • Website: The website you are currently using (www.avancecleaning.co.uk) and any sub-domains unless otherwise excluded.
  • The singular includes the plural and vice versa.
  • References to "including" mean "including without limitation."
  • References to legislation include amendments and replacements.

Scope of This Privacy Policy

  • This policy applies only to actions of Avance Cleaning and Users regarding this Website.
  • It covers:
    • Data submitted via embedded contact forms;
    • Data collected via third-party platforms like Typeform;
    • Data collected through live chat (Tidio), where active.
  • This policy does not apply to external websites linked from this Website.

Data Collected

  • Name
  • Contact details (email, phone)
  • IP address (automatically)
  • Details provided through forms (embedded or Typeform)
  • Chat messages and metadata (if Tidio is active)

Our Use of Cookies

  • Necessary Cookies – Used for essential Website functionality. Disabling these may affect site operation.
  • Analytical Cookies – May be used to analyse Website usage anonymously. Settings can be managed via the cookie icon.

Our Use of Data

  • Avance Cleaning is the data controller. We may use your data for:
    • Responding to enquiries
    • Internal record keeping
    • Follow-up communications via phone/email
    • Marketing (if consent is given)
  • Data is stored securely and retained unless removal is requested or required by law.

Third-Party Services and Data Sharing

  • We may use third-party tools to process your data:
    • Typeform – for lead capture via advertising campaigns
    • Tidio – live chat software, which may collect personal and technical data
  • We do not sell or rent personal data. Service providers are contractually bound to protect your data.

Links to Other Websites

  • We are not responsible for the content or policies of any external websites linked on this site. You should review their privacy policies before using them.

Business Changes and Data Transfers

  • In the event of a business transfer or sale, relevant user data may be transferred to new ownership, provided it continues to be used in accordance with this policy.

Controlling Use of Your Data

  • When submitting data, you can opt out of:
    • Direct marketing communications
    • Data sharing with third parties
  • You may withdraw consent at any time by emailing sales@avanceltd.com or using the unsubscribe option in marketing emails.

Website Functionality

  • To fully use this Website (including forms and chat), certain personal data may be required.

Accessing Your Data

  • You have the right to request a copy of your personal data held by us. A small fee (up to £10) may apply.

Security

  • We employ appropriate measures to safeguard your data, including that collected through:
    • This Website
    • Typeform forms
    • Tidio live chat (if active)
  • Note: Internet transmission is not completely secure, and data is submitted at your own risk.

Transfers Outside the EEA

  • Your data may be stored or processed in countries outside the European Economic Area. Where this occurs, we ensure your privacy rights are maintained. By using this Website, you consent to such transfers.

General Terms

  • You may not transfer your rights under this policy.
  • If any clause is invalid, the remainder remains enforceable.
  • This policy is governed by the laws of England and Wales.
  • Disputes will be subject to the jurisdiction of English and Welsh courts.

Changes to This Privacy Policy

  • We may update this policy as needed. Any changes will be posted on this page, and your continued use of the Website indicates acceptance of those changes.

Contact Us

Last updated: 31/10/2025